Refund Policy

Refunds we normally offer

• Duplicate payments for the same CV optimisation.
• Payment succeeds but no result is delivered and support cannot restore access or regenerate it.
• The service materially fails to provide what was described and we cannot put it right within a reasonable time.

When refunds are not normally offered

• You received a usable result but decide not to apply for the role.
• You disagree with truthful wording that can reasonably be edited or revised.
• You submitted incomplete, inaccurate or unsuitable CV/job description content.

Immediate digital access

The optimiser is intended to start immediately after payment. Before live launch, checkout should ask users to agree to immediate processing and acknowledge that they may lose the 14-day cancellation right once the digital service begins.

How to request a refund

Email support@example.com with the payment email, approximate payment time and a short explanation of the issue. Replace this with the final support email before launch.

How we handle requests

We aim to review refund requests fairly and practically. Stripe may take additional time to return funds to the original payment method after a refund is issued.